Marlo Boon Refund / Returns Policy

KAHRS FLOORING RETURNS

All of our Kahrs Flooring orders are delivered direct from Sweden. You have the right to return your goods for a refund so long as you do so within 6 months of receiving them, and so long as the goods are unopened and undamaged. For any queries relating to damages / manufacturing faults – please see the relevant sections below. All Kahrs Flooring returns are subject to the following conditions: –

  • Returned goods must be unopened and undamaged.
  • Return carriage is arranged and paid for by the customer.
  • Once the goods have been received back to the delivery hub in Sweden, they will be checked and cleared for refund.
  • The full cost of the returned goods, minus a 25% re-stocking fee, will be refunded back to your original payment method.
  • Refunds will be processed within 30 days of receipt of returned goods.

DAMAGES

Occasionally our goods get damaged in transit on their way from us to you. In this scenario it is very important you follow the below guidelines so that we can claim for the damage with the courier and either reimburse you, or send out replacements.

CHECK YOUR GOODS BEFORE SIGNING FOR THEM. It is essential that you check the goods BEFORE signing for them. If the goods have been damaged in transit, the packaging will be damaged and it will be obvious from a quick glance that damage has been sustained. If this is the case, ensure the driver makes a note on his device that damage has been sustained to the goods before you sign for them.

We will ask you to send us pictures of the damage and may ask you to open up the packaging fully so the goods inside can be properly inspected.

MANUFACTURER’S DAMAGE / FAULTS

Any manufacturer’s warranties are indicated on our website and if you have a manufacturing fault with your goods, you will in most cases be able to have them replaced so long as the fault occurs within the time period outlined in the manufacturer’s guarantee.

We may require you to take photos of the fault so that we can pass them on to the manufacturer and arrange for a replacement or for an engineer to carry out a repair on the product.

PRODUCT VARIATION

We provide as much information as possible on our website in relation to the products we sell. This includes product images, videos in some cases, a description of the goods and any technical specifications or manufacturer’s guarantees. However, due to the nature of the products we sell, we cannot guarantee that the goods you receive will be identical to the images provided on the website. Products manufactured from natural materials like wood, such as doors and flooring, are a good example of this where natural colour variations and tones will mean not every door is identical to one another or to the image shown on the website.

CANCELLATIONS

Under the Consumer Contracts Regulation which came into force in June 2014, you have the right to cancel your order for a full refund prior to the goods being dispatched. We recommend you contact us within 24 hours if you need to cancel your order for any reason. If the goods have been dispatched, a 20% restocking fee and £200 return fee will be deducted from your refund to cover administration and return costs to Sweden.